![]() why the computer was accessed by the technician.evidence of the suspected illegal activity.duration of the suspected illegal activity.Which three pieces of information should be immediately documented? (Choose three.) A technician working on a computer discovers what is suspected to be illegal activity.Let the customer explain the problem without interrupting.Reply to the customer with the same level of anger. ![]() Immediately transfer the customer to a higher level technician.Work to redirect the conversation to solving the problem.Ask socially related questions to direct the customer away from the problem.Which two approaches should the technician take in dealing with the customer? (Choose two.) A support desk technician is dealing with an angry customer.Use only upper case and numeric values in passwords.Which two guidelines are appropriate for creating strong passwords? (Choose two.).Always require a user name and password to be configured.Do not allow any customers into the workplace.Keep your password securely under your keyboard.Always ask for the ID of unknown persons.Which two precautions can help prevent social engineering? (Choose two.).IT Essentials 7 – IT Essentials A+ 220-1002 Certification Practice Exam Answers 01 Match the scripting language with the script file name extension.IT Essentials 7 – IT Essentials A+ 220-1002 Certification Practice Exam Answers 02 Match the task to the Windows 10 Control Panel utility.Which three items are biometric security devices? (Choose three.).A new replacement hard drive is installed in a computer.The computer is being moved to a different network.The existing security software requires upgrading.The existing operating system is corrupted.A user requires access to a new printer.On which two occasions is it most likely that a technician will have to perform a clean operating system installation if a backup has not been performed? (Choose two.).Which two data storage locations contain persistent data that can be used by computer forensics specialists? (Choose two.).IT Essentials 7.02 - Final - Mid-term - Cert
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